Kenya IT Support Analyst Job Vacancy July 2015
CfBT Education Trust is a UK Charitable organisation providing Education Solutions worldwide. The
organisation seeks to improve children’s life potential through the continuous improvement of the schooling
experience by the investment in school management, school assessment and teacher training. CfBT has
been undertaking such work in Sub Saharan Africa for a number of years and is looking for an experienced
IT Field Support Analyst to support this work in their office in Nairobi, Kenya.
CfBT have an exciting opportunity for a pro-active IT professional to join their international team. The
successful individual will oversee all aspects of the Nairobi office IT infrastructure in terms of Application
and Desktop support services. In addition the Field Support Analyst will be the initial point of contact for
troubleshooting all IT related issues.
The successful candidate will be the stand alone IT Support Analyst within the regional office and therefore
should be skilled in the broad range of IT support including PC, Networks, Server, VoIP, hardware, software,
security and handheld technologies.
We are looking for a dynamic, enthusiastic self-starter who has excellent interpersonal skills and can
communicate at all levels through all mediums. The IT Field Support Analyst will multitask, prioritise and
adapt to emerging technologies. The IT Support Analyst will provide guidance and advice on appropriate
purchases for procurement and will be able to project manage from concept to implementation.
Ideally the successful candidate should be educated to a minimum of a University degree in an IT related
discipline, with 3 -5 years of hands-on experience within a similar job role. The successful candidate will be
able to demonstrate both understanding and application experience with:
MS Office 2007/10, Office 365, Lync, Windows 7, Antivirus, Ghost, Internet Explorer, Active Directory,
Android/Windows Mobile Devices/iOS mobile device support. Citrix, Remote Assistance/Remote Desktop.
HP Desktop/Laptops. Multi-function Printers, ERP, PABX and IP Telephony Support
An attractive, regional appropriate package will be provided to the successful candidate.
Informal questions and requests for full Job Description can be directed to: firstname.lastname@example.org
Submit your most current CV and a covering letter stating your suitability for this role and including your
current remuneration package and the names of two referees, by email attachment to:
email@example.com Please ensure that the subject line reads: IT Support Analyst
Closing date for applications: 17th July 2015.
If you have not been contacted by 31st July 2015 you may assume that your application was not